SHIPPING & RETURNS

FREE GLOBAL SHIPPING OVER 120USD/ 115EUR/ 170CAD/ 190AUD

Japarcana provide the safe and secure delivery services for you to receive your items. We guarantee all damage or loss that occurs during shipping. Please do not hesitate to reach us should you have any concern or doubt.

Our international shipping is offered through JAPAN POST.

Delivery Time

We work hard to deliver your order to you as soon as possible. We usually ship your order on the same day or the day after your order is placed. If shipment takes more time for any reason, we will contact you with details of the delivery time. After shipment, carriers usually deliver within 4-12 days. Delivery time may vary by destination.

Important Shipping Notice: Due to current USPS service adjustments, deliveries to Tennessee, Texas, Florida, and South Carolina are experiencing delays. We're actively monitoring the situation to ensure your orders arrive as quickly as possible. For detailed information on service disruptions, please check the USPS Service Alerts.

Thank you for your understanding as we navigate these delays. If you need further assistance, please reach out to our customer service team.

Import Taxes & Customs Duty

Customers may be required to pay customs duty when buying products from foreign countries. We do not have any control or responsibility regarding customs duty. In case the parcel was returned(or discarded) by the customs office(or the carrier) because the customers did not cover the duty, the order shall be deemed to have the customer's approval of cancellation.

For customers located in the United States: Most packages with a declared value under $2000 USD will be cleared without any fees. We ship to the US daily and have never experienced any issues with customs.

For customers located in Australia: Orders less than $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. To learn more, please visit the Australian customs website.

For customers located in Singapore: Orders above $400 SGD require payment of any and all applicable duties and the GST. To learn more, please visit the Singapore customs website.

For customers located in Canada: Orders above $20 CAD may require payment of any and all applicable duties and the GST. To learn more, please visit the Canadian customs website.

For customers located in EU:

EU Directives use a combination of the price of the product and shipping fees to determine the ‘Total Value’ of the order.

- Orders with a Total Value of 22 Euros or less: Exempted from both tax and import duty.

- Orders with a Total Value between 22 and 150 euros: Buyers are held responsible for payment of consumption tax.

- Orders with a Total Value greater than 150 euros: Buyers are held responsible for payment of both consumption tax and import duty.

 

Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

To start a return, you can contact us at info@japarcana.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@japarcana.com.